Call Center

A call centre is a call centre that can handle a large number of calls, primarily at campaign level. Calls are made through call centre software, which makes it much easier to manage and measure call campaigns.

What is the call centre for?

Whether used in-house or outsourced to specialist companies, call centres can be used to help with customer acquisition, customer service, sales, providing information about your company to your customers, data reconciliation, conversion support, for example to help close a registration process.

What are the benefits?

Because call campaigns from call centre software can be measured, we can be more efficient, achieve better results and minimise our costs.

The software allows you to track the utilisation of your phone lines, the performance of your customer service agent, the success of your campaign. These will help us to continuously fine-tune our communication and provide us with a wealth of feedback on our products and services.